Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect several types of information from and about users of our website, including:

• Contact information (such as name, email address, mailing address, and phone number)
• Account information (such as username and password)
• Transaction information (such as payment details, purchase history, and shipping information)
• Profile information (such as preferences, product interests, and demographic information)
• Communications (such as customer service inquiries and survey responses)

1.2 Usage Information

We may automatically collect certain information about your equipment, browsing actions, and patterns when you interact with our website, including:

• Log information (such as IP address, browser type, operating system, referring pages, and access times)
• Device information (such as device identifiers, location information, and mobile network information)
• Usage data (such as traffic data, communication data, and the resources that you access and use on the website)
• Cookies and similar technologies (as described in our Cookie Policy)

2. How We Collect Information

2.1 Direct Collection

We collect information directly from you when you:

• Register for an account
• Place an order
• Subscribe to a newsletter
• Fill out a form
• Participate in a survey or promotion
• Contact customer service

2.2 Automated Collection

As you navigate through and interact with our Services, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

• Details of your visits to our website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the website
• Information about your computer and internet connection, including your IP address, operating system, and browser type

2.3 Third-Party Sources

We may receive information about you from third parties, including:

• Business partners, such as payment processors and shipping providers
• Marketing partners who help us understand our customer demographics, interests, and purchasing behavior
• Social media platforms when you interact with our content or link your account to our Services

3. How We Use Your Information

We use the information we collect about you for various purposes, including to:

• Provide, maintain, and improve our Services
• Process and fulfill your orders, including to send you order confirmations and invoices
• Communicate with you about products, services, offers, promotions, and events, and provide news and information we think will be of interest to you
• Personalize your experience on our Services and deliver content and product offerings relevant to your interests
• Respond to your comments, questions, and requests and provide customer service
• Monitor and analyze trends, usage, and activities in connection with our Services
• Detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of PirateSnap and others
• Comply with our legal obligations and enforce our terms of service

3.1 Legal Basis for Processing (EU/UK Users)

If you are located in the European Union or United Kingdom, we process your personal data based on the following legal grounds:

• Contractual Necessity: To perform the contract we have with you, such as processing your rental orders
• Legitimate Interests: For our legitimate business interests, such as fraud prevention, marketing, and improving our Services
• Consent: With your consent, such as for sending marketing communications or using certain cookies
• Legal Obligation: To comply with legal requirements, such as tax and accounting obligations

4. How We Share Your Information

We may share your personal information in the following circumstances:

4.1 Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform functions on our behalf, such as:

• Payment processors to process your payments
• Shipping and logistics companies to deliver products to you
• Email service providers to send communications to you
• Customer service providers to respond to your inquiries
• Analytics providers to help us understand how our Services are used

4.2 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, receivership, sale of all or a portion of our assets, or transition of service to another provider, your personal information may be transferred as part of such a transaction.

4.3 Legal Requirements

We may access, preserve, and disclose your information if we believe doing so is required or appropriate to:

• Comply with law enforcement requests and legal process, such as a court order or subpoena
• Respond to your requests
• Protect your, our, or others' rights, property, or safety

4.4 With Your Consent

We may share your information with third parties when you consent to such sharing.

5. Cookies and Similar Technologies

We and our third-party service providers may use cookies, web beacons, and other tracking technologies to track information about your use of our Services. We may combine this information with other personal information we collect from you.

5.1 Cookies

Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Services are popular, and count visits. Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Removing or rejecting browser cookies does not necessarily affect third-party flash cookies used in connection with our Services.

5.2 Types of Cookies We Use

We use the following types of cookies:

• Essential Cookies: Necessary for the website to function properly
• Functional Cookies: Enable personalized features and remember your preferences
• Analytics Cookies: Help us understand how visitors interact with our website
• Advertising Cookies: Used to deliver relevant advertisements and track marketing campaign performance

5.3 Your Choices

You can manage your cookie preferences through our cookie consent tool or your browser settings. Please note that disabling certain cookies may impact the functionality of our website.

6. Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on secure servers behind firewalls.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the website.

7. Your Rights and Choices

7.1 Account Information

You may update, correct, or delete your account information at any time by logging into your account or contacting us. Note that we may retain certain information as required by law or for legitimate business purposes.

7.2 Marketing Communications

You may opt out of receiving promotional emails from us by following the instructions in those emails or by contacting us. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

7.3 Cookie Preferences

You can manage your cookie preferences through our cookie consent tool or your browser settings.

7.4 Rights for EU/UK Residents

If you are located in the European Union or United Kingdom, you have the following rights under applicable data protection laws:

• Access: You have the right to access personal data we hold about you
• Rectification: You have the right to correct inaccurate or incomplete personal data
• Erasure: You have the right to request the deletion of your personal data in certain circumstances
• Restriction: You have the right to request that we restrict the processing of your personal data in certain circumstances
• Data Portability: You have the right to receive your personal data in a structured, commonly used format
• Objection: You have the right to object to our processing of your personal data based on our legitimate interests
• Withdraw Consent: Where we process your data based on your consent, you have the right to withdraw that consent at any time

To exercise these rights, please contact us using the details provided in the "Contact Us" section.

8. International Data Transfers

We are based in the United Kingdom and process and store information in the UK and the European Union. If you are located outside of these regions, we may transfer, store and process your personal information in countries other than the country in which you are resident.

These countries may have data protection laws that are different from the laws of your country. However, we have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy. These safeguards include implementing the European Commission's Standard Contractual Clauses for transfers of personal information between our group companies and with our third-party service providers and partners.

9. Children's Privacy

Our Services are not directed to individuals under 16. We do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes to how we treat our users' personal information, we will notify you through a notice on the website home page or by email to the primary email address specified in your account.

The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our website and this Privacy Policy to check for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

For EU/UK data protection matters, our Data Protection Officer can be contacted at dpo@piratesnap.com.